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Manage Your Subscription

Control your INSTROC subscription, billing, and invoices.

Accessing Billing​

  1. Click your avatar in the top right
  2. Select Account Settings
  3. Click Billing

View Current Plan​

See your active subscription:

  • Plan name (Free, Pro, Team)
  • Billing cycle (monthly/annual)
  • Next billing date
  • Current usage

Upgrade Your Plan​

Free → Pro​

  1. Go to Billing
  2. Click Upgrade to Pro
  3. Choose billing cycle (monthly or annual)
  4. Enter payment information
  5. Click Subscribe

You'll have immediate access to Pro features.

Pro → Team​

  1. Go to Billing
  2. Click Upgrade to Team
  3. Confirm the plan change
  4. Prorated charge applied

Pricing​

PlanMonthlyAnnual
Pro$29/month$290/year
Team$99/month$990/year

Annual plans save approximately 17%.

Downgrade Your Plan​

Pro → Free​

  1. Go to Billing
  2. Click Change Plan
  3. Select Free
  4. Confirm downgrade

What happens:

  • Access continues until current period ends
  • Then reverts to Free limits
  • Projects over limit become read-only
  • Custom domains stop working

Team → Pro​

  1. Go to Billing
  2. Click Change Plan
  3. Select Pro
  4. Confirm downgrade

What happens:

  • Takes effect next billing cycle
  • Team members lose access
  • Storage/database reduced

Cancel Subscription​

How to Cancel​

  1. Go to Billing
  2. Click Cancel Subscription
  3. Select reason (optional feedback)
  4. Confirm cancellation

What Happens After Cancellation​

  • Access continues until billing period ends
  • Then reverts to Free plan
  • Projects become read-only if over limits
  • Data is retained for 90 days
  • Can resubscribe anytime

Reactivate​

Changed your mind?

  1. Go to Billing
  2. Click Reactivate Subscription
  3. Confirm payment
  4. Immediate access restored

Payment Methods​

Accepted Payment Methods​

  • Credit cards (Visa, Mastercard, Amex)
  • Debit cards
  • PayPal (coming soon)

Update Payment Method​

  1. Go to Billing
  2. Click Payment Methods
  3. Click Add New or Edit
  4. Enter new card details
  5. Click Save

Failed Payments​

If a payment fails:

  1. You'll receive an email notification
  2. We'll retry in 3 days
  3. Then again in 7 days
  4. After 14 days, subscription pauses

To fix:

  1. Update payment method
  2. Click Retry Payment

Invoices​

View Invoices​

  1. Go to Billing
  2. Click Invoices
  3. See list of all invoices

Download Invoice​

  1. Find the invoice
  2. Click Download PDF

Invoice Details​

Each invoice includes:

  • Invoice number
  • Date
  • Amount
  • Payment method
  • Plan details

Invoice Email​

Invoices are automatically emailed to your account email after each payment.

Update Billing Email​

  1. Go to Billing
  2. Click Billing Details
  3. Update email address
  4. Click Save

Billing Details​

Update Information​

For invoices, set your:

  • Company name
  • Billing address
  • Tax ID / VAT number
  1. Go to Billing
  2. Click Billing Details
  3. Update information
  4. Click Save

Tax Information​

If you need VAT invoices:

  1. Add your VAT number in Billing Details
  2. Future invoices will include it

Refunds​

Refund Policy​

  • 14-day guarantee on initial purchase
  • Full refund if not satisfied
  • No refunds after 14 days
  • No partial month refunds

Request a Refund​

Within 14 days of first purchase:

  1. Email support@instroc.app
  2. Include your account email
  3. Brief reason (helps us improve)

Refunds process within 5-10 business days.

FAQ​

Can I switch from monthly to annual?​

Yes!

  1. Go to Billing
  2. Click Switch to Annual
  3. Get prorated credit for current month
  4. Start annual billing

What if I upgrade mid-cycle?​

Prorated charge for remaining days of current cycle.

What if I downgrade mid-cycle?​

Access continues until cycle ends, then downgrades.

Can I pause instead of cancel?​

Currently, we don't offer pause. You can cancel and resubscribe later.

Do you offer refunds for annual plans?​

Within 14 days of purchase. After that, no refunds but you can downgrade for next year.

How do I get a receipt?​

All invoices in Billing serve as receipts. Download PDF for records.

Need Help?​